AIS
Error Checks – Safeguarding
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SG01- Incident with No or Incorrect "Resulting From"
Error Colour Code:
Error Brief
Description: Error Populates if “Resulting From" is left
blank or anything selected other than ‘Safeguarding Concern’
Location: Safeguarding Adults > SA incidents >Maintain SA incident >
Details
How to fix this error?
Go to Safeguarding Adults tab in the purple side bar menu in AIS. Click on SA Incidents tab.
Click on the hyperlink on the reported date
In Maintain SA Incident screen,
go to Incident Details section; select the appropriate contact with Safeguarding
Concern from the drop- down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG02 - Incident ended with no correct
"Status"
Error Colour Code:
Error Brief Description: Error populates if an incident has ended but a status of
“Alleged-Pending Enquiry or "Suspected -Pending Enquiry" has remained
unchanged. Need to be changed to one of the other options from the drop down
list.
Location: Safeguarding Adults > SA Incidents >Maintain SA incident >
Details
How to fix this error?
Go to Safeguarding Adult tab in the purple side bar menu in AIS. Click
on SA incidents tab.
Click on the hyperlink on the reported date
In “Maintain SA incident screen, scroll down to “Victim Details” section
and choose the relevant Status from the
drop-down list
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG03 - Missing Incident Locations Section
Error Colour Code:
Error Brief
Description: Incident Location Section is mandatory. If left
blank, then error.
Location:
Safeguarding Adults > SA incidents> Appropriate reported date
>Maintain SA incidents>
How to fix this error?
Go to Safeguarding Adult tab in the purple side bar menu in AIS. Click
on SA incidents tab.
Select
the appropriate Reported Date by clicking on the Date hyperlink
In “Maintain SA Incident screen, Go to Incident Locations and add
Location
Complete
the mandatory fields, and click on “Find Address”
If the
location is known and you have the postcode, enter this in the appropriate
boxes. Add post code and find address. The premises number or name can be
entered, if you have these details. Then click on Find Address.
Select
the appropriate address from the list by clicking on the Address Identifier
hyperlink. When an individual address is displayed, you will need to select it
by clicking the hyperlink.
If the
location is unknown, add % plus known in “Premises Name” box. Click on Find
Address and select “Address Unknown” from the table.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG04 - Incident Location address has not been entered
Error Colour Code:
Error Brief
Description: Error populates if the location address is left
blank.
Location: Safeguarding Adults >SA incidents >Reported Date> Maintain
SA Incident
How to fix this error?
Click on the
hyperlink on the reported date
Tick View Details box
In Incident Location Detail,
Click on Find Address, this will take you to the Address Search screen.
If you have the postcode, enter this
in the appropriate boxes. The premises number or name can be entered, if you
have these details. Then click on Find Address.
Select the appropriate address from
the list by clicking on the Address Identifier hyperlink. When an individual
address is displayed, you will need to select it by clicking the hyperlink.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG05 - Victim Details with no "Resulting From"
Error Colour Code:
Error Brief Description: Error populates if one of the options
is not selected.
Location: Safeguarding Adults>SA Incident>Maintain SA Incident> Victim
Details
How to fix this error?
Go to Safeguarding Adult tab in the purple side bar menu in AIS. Click
on SA incidents tab.
Select
the appropriate Reported Date by clicking on the Date hyperlink
In Maintain SA Incident screen,
go to Victim Details section. From the
drop-down list, select the appropriate ‘Safeguarding Concern’ option.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG06 - Victim Details with no Severity
Error Colour Code:
Error Brief
Description: Error populates if the severity is left blank in
victim details in maintain SA incident screen
Location: Safeguarding Adults >SA incidents
>Victim Details.
How to fix this error?
Go to Safeguarding Adults tab in the purple side bar menu in AIS. Click on SA Incidents tab.
Click on the hyperlink on the reported date
In
Maintain SA Incident screen, go to Victim Details section and select the
appropriate option from the drop-down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG07 - Missing "Abuse Start Date" in Victim Abuse Category field
Error Colour Code:
Error Brief
Description: Error populates if the start date is left blank in
Victim Abuse Category section in maintain SA incident screen.
Location: Safeguarding Adults >SA incidents >Appropriate reported
date>Victim Abuse Categories
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Select the appropriate Reported Date
by clicking on the Date hyperlink
In
Maintain SA Incident screen, Scroll down to “Victim Abuse Categories” section
and enter the Abuse Start Date
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG09 - Client
with no alleged perpetrator recorded
Error Colour Code:
Error Brief
Description: Error populates if alleged perpetrator (individual
or organisation) known to person at risk has not been added.
Location: Safeguarding Adults >SA Incidents > Alleged Perpetrators Linked
to person at risk
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Select the appropriate Reported Date
by clicking on the Date hyperlink
In
Maintain SA Incident screen, go to Alleged Perpetrators Linked to person
section. Click on Add Perpetrator
Select
Find Person or Find Org. as appropriate.
This will take you to the Person search or organisation search
screen.
In the
Person Search Screen, enter the Forename and Surname of the perpetrator.
Click on
“Find Person”
If you
are searching for an Organisation, enter the name of the Organisation in the
appropriate box.
Select
the appropriate person from the checkbox
Go to Involvement
tab in the purple sidebar menu in AIS. Click on Involvement
Click on Add
Inv.
Click on Find
Person or Find Org. accordingly and search for the perpetrator
Select the appropriate person or
organisation by clicking on the identifier.
Scroll
down in Maintain Involvements Screen to Add Role
From the
drop-down menu select Alleged Perpetrator or Alleged Perpetrating Organisation
accordingly
Click on
“Save” button.
You can
now see the Alleged Perpetrator’s name in Browse Involvement screen
Other useful links:
Contact AFW Business & Systems
Team
SG10 - Missing "Person has Capacity"
Error Colour Code:
Error Brief
Description: Error Populates if in Enquiry Screen, the radio button remains as
"unknown" for the question "Is a mental capacity assessment
required? Radio button defaults as unknown and error triggers if it is not
changed to Yes or No.
Location: Safeguarding Adults>SA Summary>Enquiry
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summery tab
Click on the Name hyperlink on
Enquiry section
In the Subjects section of the
Enquiry screen, the radio button to question “person has capacity” is defaulted
as unknown. The radio button cannot
remain as unknown and must change to “Yes” or “No” accoringly.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG11- Enquiry Screen with no "Risk Level" recorded
Error Colour Code:
Error Brief
Description: Error populates if risk level is not selected in
subject in Enquiry Screen
Location: Safeguarding Adults >SA Summary> Hyperlink for Enquiry>
Subject
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Click on the Name hyperlink on
Enquiry section
In the Subjects section of the
Enquiry screen, select the appropriate risk level from the drop-down list.
CRITICAL
LOW
MODERATE
SIGNIFICANT
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG12 - Active Investigation with no link to Incident
Error Colour Code: 
Error Brief Description: Error Populates if there is an investigation but not linked to the
incident.
Location: Safeguarding Adults>SA Summary>Hyperlink for Strategy
Discussion> Incidents> Link existing incidents
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Click on
the name hyperlink in Investigation
Go to
Incidents section and click on “Link Incidents”
Select
any incidents relevant to the investigation by ticking the relevant boxes in
the select column, then click OK.
Click on
“Save” button
Other useful links:
Contact AFW Business & Systems
Team
SG12A - Open Enquiry with no link to Incident
Error Colour Code:
Error Brief
Description: Error populates if there is an open enquiry, but no
incident link to it.
Location: Safeguarding Adults>SA Summary>Enquiry> Incidents> Link
existing incidents
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Click on
the name hyperlink in Enquiry
Go to
Incidents section in the Enquiry screen, and click on “Link Incidents”.
Select
the appropriate incident by ticking the relevant boxes in the select column,
and click” OK”
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG14 - Episode ended at Investigation, but linked incident still open
Error Colour Code:
Error Brief Description: Error populates if the episode ends at investigation but the linked
incident in investigation is still open.
Location: Safeguarding Adults>SA Summary>Investigation> Incidents>
Reported date>Incident Details
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Open Investigation screen by
clicking on the Name hyperlink
Go to
Incidents section, and click on the Date hyperlink.
In
Incidents Details, enter the End Date and SAVE.
Other useful links:
Contact AFW Business & Systems
Team
SG14A - Episode ended at "Enquiry" but linked incident still open
Error
Colour Code:
Error Brief Description: Error populates if the linked incident
is still open. It triggers if the Enquiry has ended but the linked incident is
still open.
Location: Safeguarding Adults>SA Incident> Browse SA Incident>
Reported date> Incident Details
How to fix this error?
If
the “Enquiry” has ended, the incident
must also be ended, otherwise it populates error.
All
sections become greyed out when episode
ends in Enquiry, , which means no alteration is attainable. In order for any alteration, the episode
requires to be open again.
For
opening the Enquiry, scroll down to completion section in Enquiry screen, and
then change the radio button for “Is the enquiry complete?” from “Yes” to “No”
and SAVE.
Go
to SA Incidents in Safeguarding Adults,
and click on SA incidents tab.
In
Browse SA Incidents, click on the appropriate Reported Date hyperlink
In Maintain SA Incident screen, scroll down to
Incident Details. Enter the relevant End Date and SAVE.
After the amendment is completed, we need to end
the episode again.
Click on SA Summary, and click on name hyperlink in
Enquiry
In
Enquiry screen,scroll down to completion section, and change the radio button
for “Is the enquiry complete?” from “No” to “Yes”.
Click on “Save” icon
Other useful links:
Contact AFW Business &
Systems Team
SG15 - Episode ended at Case Conference but linked investigation still open
Error Colour Code:
Error Brief
Description: Error populates if the episode has ended at
conference but the linked incident in conference is still open.
Location: Safeguarding Adults>SA Summary>Case Conference>
Incidents> Reported date>Incident Details
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Open Conference screen by clicking
on the Name hyperlink
Go to
Incidents section in Conference screen, and click on the Date hyperlink.
In
Incidents Details, enter the End Date and SAVE.
Other useful links:
Contact AFW Business & Systems
Team
SG15A - Episode
ended at "Incident" but linked Enquiry still open
Error Colour Code: 
Error Brief Description: Error populates if the incident has
ended but linked Enquiry is still open.
It triggers if the incident has ended but the Enquiry has no end date recorded.
Location: Safeguarding Adults>SA Summary >Enquiry>Completion
How to fix this error?
If the “Incident” has ended, the Enquiry must also
be ended.
Go to SA Summary in Safeguarding
Adults, and click on SA Summary tab.
Click on
name hyperlink in Enquiry
In
Enquiry screen, scroll down to completion section, and enter the relevant
Enquiry End Date. “Is the enquiry complete”? Click on “Yes” radio button.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG16 - Missing Category of Relationship
Error Colour Code:
Error Brief
Description: Error Populates if
“Category of Relationship” has not been selected from the drop down menu in
maintain SA incident screen. This is
located in "Alleged Perpetrators linked to Victim" section, and it
populates error if it is left blank.
Location: Safeguarding Adults > SA Incidents >Maintain SA incident>
Alleged Perpetrators Linked to Victim
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Select
the appropriate Reported Date by clicking on the Date hyperlink
Go to
Alleged Perpetrators Linked to victim section and tick the View Details checkbox
Select
the appropriate Category of Relationship from the drop-down list
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG21- Missing "Council with Social Services Responsibility"
Error Colour Code:
Error Brief
Description: Error Populates if question "Who is the
Responsible CSSR" has not been selected including Out Of County
cases.
Location: Contacts and Referrals > Click on
appropriate date > Details
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on Contacts tab
Select
the appropriate Reported Date by clicking on the Date hyperlink. This will take you to Maintain Contact screen
In Maintain Contact screen, go to Details section.
To add “Who is the Responsible CSSR”, click
on the Find Organisation button and enter in the name of the Local
Authority
that is responsible for the Adult at Risk. Click on the “Identifier” to select
the Local Authority.
Click
on the “Identifier” to select the Local Authority.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems Team
SG22 - Contact with no Outcome
Error Colour Code: 
Error Brief
Description: Error Populates if question "What was the
outcome of the contact" has not been answered within 48 hours of the
contact date
Location: Contacts and Referrals > Click on
appropriate date > Details
How to fix this error?
Go to Contacts and Referrals tab in the purple sidebar menu in AIS.
Click on Contacts tab
Select
the appropriate Date by clicking on the Date hyperlink
In Main Contact screen, scroll
down to Details Section and select the appropriate
Outcome from the drop-down menu.
Click on “Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG23 - Contact with no Outcome date
Error Colour Code: 
Error Brief Description: Check to ensure that the date of the outcome is not left empty. Error populates if the outcome date has not
been entered within 48 hours of the contact date.
Location: Contacts and Referrals > Click on appropriate date > Details
How to fix this error?
Go to Contacts and Referrals tab in the purple sidebar menu in AIS.
Click on Contacts tab
Select
the appropriate Contact by clicking on the Date hyperlink
In Main Contact screen, scroll
down to Details section Enter Outcome Date
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG24 - Safeguarding Enquiry Assessment with no Actual End date recorded
Error Colour
Code: 
Error Brief
Description: If No End Date recorded on Safeguarding Enquiry
Assessment, then Error.
Location: Assessments>Safeguarding
Enquiry Assessment>Maintain Assessment
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink.
In Maintain Assessment screen and
Assessment Details, enter the Actual End Date
Click on
“Save”
Other useful links:
Contact AFW Business & Systems
Team
SG25 - Safeguarding
Enquiry Assessment with no "Actual Start" date recorded
Error Colour Code: 
Error Brief
Description: If No Actual Date recorded on Safeguarding Enquiry Assessment, it creates
Error.
Location: Assessments>Safeguarding Enquiry Assessment>Main Assessments
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink.
In Maintain Assessment screen and
Assessment Details, enter the Actual Start Date
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG27 - Safeguarding Enquiry Assessment with no "End Reason"
recorded
Error Colour Code: 
Error Brief
Description: If No End Reason
recorded on Safeguarding Enquiry Assessment, then Error.
Location: Assessments>Safeguarding Enquiry Assessment> Maintain
Assessments
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink.
In Maintain Assessment screen and
Assessment Details, enter the End Reason by selecting the appropriate option
from the drop-down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG28 - Safeguarding Enquiry Assessment with no "Resulting
From"
Error Colour Code: 
Error Brief
Description: Error populates if it there is no resulting from recorded and it is left
empty.
Location: Maintain Assessment > Assessment Detail
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessment
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink.
In Maintain Assessment screen and
Assessment Details, select the appropriate one from the drop-down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG31- Adult at Risk's Desired outcomes/Goals
Error Colour Code: 
Error Brief
Description: Error populates if at
least one from the four Personal Outcome/Goals is not selected within
Safeguarding Enquiry Assessment questions.
Location: Assessment >Safeguarding Enquiry Assessment>Maintain Assessment
>Click on Navigation tab> Desired Outcomes/Goals of the Adult At Risk/Representative
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink
In Maintain Assessment screen, click on the yellow “Navigation”
menu at the top right hand corner
Click on the “Desired
Outcomes/Goals of the Adults at Risk” question.
There are 4 sections which consist of a text
box which can be used to type freestyle the Adult at Risk’s desired
outcome/Goals. Select the relevant status from the drop-down menu.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG32 - Safeguarding Enquiry Assessment with missing "Lead
Organisation"
Error Colour Code:
Error Brief
Description: Error populates if there is no option selected for
the” lead organisation” question in Safeguarding Enquiry section within
Safeguarding Enquiry Assessment. It
triggers if it is left blank.
Location: Assessment>Safeguarding Enquiry Assessment>Maintain
Assessment>Click on Navigation tab>
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink
In Maintain Assessment screen, click on the yellow “Navigation”
menu at the top right hand corner
Click on the “Safeguarding
Enquiry” section, and select the appropriate Lead Organisation from the drop
down list in the question. There is a text box which can be used to type
freestyle.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG33 - Safeguarding
Enquiry Assessment with missing "Person Responsible"
Error Colour Code:
Error Brief
Description: Error Populates if
the responsible person has not been identified in maintain assessment screen,
assessment details section.
Location: Assessments>Safeguarding Enquiry Assessment >Maintain Assessment
screen
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink
In Maintain Assessment screen, Click on “Add Self” for the “Person Responsible”, the team will automatically populate
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG 34 - "Support provided by an advocate"
has not been identified
Error Colour Code: 
Error Brief
Description: Error Populates if in Enquiry Screen, the radio button remains as
"unknown" for the question” Support provided by an Advocate, Friend
or Family". Radio button defaults
as unknown and error triggers if it is not changed to Yes or No.
Location: Safeguarding Adults>SA Summary>Enquiry
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summery tab
Click on the Name hyperlink on
Enquiry section
In the Subjects section of the
Enquiry screen, the radio button to question “person has capacity” is defaulted
as unknown. The radio button cannot
remain as unknown and must change to “Yes” or “No” accoringly.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG35 - Date Given to Client or to Carer not recorded in
Safeguarding Enquiry Assessment
Error Colour Code:
Error Brief Description: Check to ensure if there is either a date in "Given to Client"
or "Given to Carer" after assessment is authorised. If not then the
error check should be triggered.
Location: Assessments> Safeguarding Enquiry Assessment>Maintain
Assessment> Assessment Details
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
appropriate “Safeguarding Enquiry Assessment” hyperlink.
Once the assessment has been
authorised by the relevant manager, in Maintain Assessment screen and
Assessment Details enter the date “Given to Client” and if relevant “Date Given
to Carer”
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG45 – No
Safeguarding Contact recorded at the end of the episode.
Error Colour Code:
Error Brief
Description: Error
Populates if an episode has ended, but no Safeguarding survey contact recorded
at the end of the episode. It triggers if any episode has ended since
01/11/2017, but no survey contact recorded.
Location: Contact
How to fix this error?
Once
the episode has been completed, all victims should be offered the opportunity
to complete a survey based on how they felt their safeguarding concern was
dealt with. This offer can be accepted or declined but we still need to record
this for reporting purposes.
Go to Contacts and Referrals tab in the purple sidebar menu in AIS.
Click on Contacts
In Browse Contacts screen,
click on Add Contact
Add
in the date the victim was contacted and offered the opportunity to complete
the survey. Record the time the subject was
contacted.
“Why is the contact being made?” Always Safeguarding Survey
“What was the outcome of the contact?” – From
the drop down menu, select
Safeguarding Survey Accepted or Safeguarding Survey Declined according
to the victim’s decision.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG48 - Safeguarding Survey recorded
with no outcome
Error Colour Code: 
Error Brief
Description: Error populates if a Safeguarding Survey recorded since
01/04/2015, but has no open outcome. It will only show within 28 days to return
the survey.
Location: Assessments> Browse Assessment> Maintain Assessment>Outcomes
How to fix this error?
Go to Assessment tab in the purple sidebar menu in AIS. Click on
Assessments
Click on
Safeguarding Survey hyperlink.
In Maintain Assessment screen and
Assessment Details, scroll down to outcome
section and click on “Add Outcome”
From the
drop-down list, always select ‘Safeguarding Survey Completed’.
Click ‘OK’, and Click on “Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG49 - Incident recorded with no
"Status"
Error Colour Code: 
Error Brief
Description: If there is a
safeguarding incident recorded, then Error triggers if No "Status"
has been recorded initially and also if the status is other than
"Alleged-Pending Enquiry"
OR "Suspected- Pending Enquiry"
and No end date.
Location: Safeguarding Adults > SA Incidents >Browse SA Incidents >
Incident Details
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click on SA Incidents tab.
Select the appropriate Reported Date by clicking on the Date hyperlink
In Maintain
SA Incident screen, go to Incident Details section. From the drop- down menu, select
either Alleged-Pending Enquiry" OR
"Suspected- Pending Enquiry" accordingly.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG51- Episode concluded at Stage 1 Enquiry but
incorrect "Status" on SA incident
Error Colour Code:
Error Brief
Description: If the Enquiry has ended at the Stage 1 Enquiry, then the
"Status" in SA incident needs to be changed to "INCIDENT
CEASED". If unchanged, it triggers
error.
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Go to Investigation sceen by
clicking on the name hyperlink
In the Investigation
screen within SA Summary you would choose the Decision of “Concluded in Stage
1.
If the “Investigation
Decision” indicates “Concluded in Stage 1”, then the relevant SA incident needs
to be updated accordingly and change to “INCIDENT CEASED”.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG51A- Episode concluded at Incident but incorrect "Status" on SA
incident
Error Colour Code:
Error Brief
Description: If the episode has ended on
Incident and no Enquiry is needed to be completed, then the "Status"
in SA incident needs to be changed from Alleged Pending Enquiry or Suspect
Pending Enquiry. If unchanged, it
triggers error.
Location: Safeguarding Adults>
SA Incidents
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Select the appropriate Reported Date by clicking on the Date hyperlink
In
Maintain SA Incident screen, go to Incident Details section. Add the date the
incident is closed. From the drop- down menu, change the status from Alleged-Pending Enquiry" OR "Suspected- Pending
Enquiry" to an appropriate option. At this stage it is normally ‘Incident Ceased’.
Add the
date the abuse category ended
Open up
the alleged perpetrator record to finish off closing the incident.
Add outcome and select an appropriate outcome from prefixed
‘1’.
As above,
if the outcome selected is No Risk
Identified and No Action Taken; there is no need to choose from ‘2
–‘prefixed outcome.
If a
‘1 – Risk Identified’
prefixed outcome is chosen, then a ‘2 –‘prefixed
outcome must also be added by
clicking on the ‘Add Outcome’ button
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG53- Enquiry with missing "Outcome"
Error Colour Code:
Error Brief
Description: Error populates when the recent Enquiry has missing outcome. It triggers
if the Enquiry indicates ‘Yes’ for completion.
Location: Safeguarding Adults>SA Summary >Enquiry> Outcomes
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Summary tab
Click on the Name hyperlink on
Enquiry section
In
Enquiry screen, scroll down to Outcomes
section, and click on Add Outcome
Select
the appropriate outcome (mandatory) from the drop-down list.
Add Outcome Date (mandatory), and select
the appropriate option from the drop-down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG54 - Case Conference recorded with missing "Outcome"
Error Colour Code:
Error Brief
Description: Error populates when the recent Case Conference has
missing outcome. It triggers if the conference indicates Yes
for completion.
Location: Safeguarding Adults>SA summary>Case Conference> Outcome
How to fix this error?
Please
note you will need to change the answer to “is the Conference complete?” to
“No” in Case Conference in order to make amendments, and then change it back to
complete once changes are made.
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Go to Case Conference screen by
clicking on the name hyperlink
In the
Case Conference screen, scroll down to Outcomes section and Add Outcome.
Select
the appropriate outcome (mandatory) from the drop-down list.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team
SG55 - Category of Self- neglect with incorrect
“Category of Relationship
Error Colour Code:
Error Brief
Description: Error Populates if
the "Victim abuse Categories" has been selected as "Self-neglect
and the Category of Relationship is other than OTHER KNOWN to individuals.
Location: Safeguarding Adults > SA Incidents >Maintain SA incident>
Alleged Perpetrators Linked to Victim
How to fix this error?
Go to Safeguarding Adults tab in the purple sidebar menu in AIS. Click
on SA Incidents tab
Select
the appropriate Reported Date by clicking on the Date hyperlink
If the
Victim Abuse Category has been selected as “Self-Neglect”, then the Category of
Relationship must be selected as “OTHER KNOWN”
Go to
Alleged Perpetrators Linked to victim section and tick the View Details
checkbox. Select “Other Known” for Category of Relationship.
Click on
“Save” icon
Other useful links:
Contact AFW Business & Systems
Team